Cancellation & Refund Policy

For customers outside Türkiye, payments and refunds are processed by our authorised reseller and Merchant of Record, Paddle (Paddle.com Market Limited). Refunds for these purchases are handled in line with this policy and with Paddle's Refund Policy, available at paddle.com/legal/refund-policy. For customers in Türkiye, payments are processed by iyzico and Medikalai Yazılım A.Ş. is the seller; those purchases are also governed by our Turkish distance-sales terms and applicable Turkish consumer law.

KemikYaşı Pro is a digital subscription service made available to you immediately after purchase. Except where you have a statutory right described in Section 2, or where we grant a discretionary refund under Section 4, purchases are generally non-refundable. We do not apply any additional conditions or carve-outs beyond those set out in this policy or required by law.

If you are a consumer, your country may give you the right to withdraw from your purchase and receive a full refund within a set period after the transaction (commonly 14 days in the EU/EEA, UK, Switzerland and Türkiye; shorter in some other countries). This right applies to one-off purchases and to the first payment of a subscription.

For digital content that you begin to access or use during the withdrawal period after expressly agreeing to immediate access, the statutory withdrawal right may no longer apply. At checkout you confirm that you request immediate performance of the service and acknowledge that you lose your right of withdrawal once access begins. You may still request a discretionary refund under Section 4.

You can cancel your subscription at any time. Cancellation takes effect at the end of your current billing period, so you keep access until then and are not charged again afterwards. Cancelling stops future renewals; on its own it does not refund a payment already made, except where a statutory or discretionary refund applies.

You may request a refund within 14 days of your purchase. Each request is reviewed individually, taking into account factors such as the reason for the request and the extent of use. Submitting a request within this period does not guarantee a refund, and a refund may be granted in full or in part.

If you experience a persistent technical problem or a material defect that prevents you from using the service as described, please contact us first so that we can try to resolve it. If the issue cannot be resolved, a refund will be issued in accordance with applicable consumer-protection law.

• International purchases (processed by Paddle):use the "View receipt" or "Manage subscription" link in your purchase confirmation email, or visit paddle.net and choose "Request a refund".
• Purchases in Türkiye (processed by iyzico): reach us through our contact page.

Where eligible, approved refunds are returned to the original payment method where possible, normally within 14 days of approval. The time for the amount to appear on your statement depends on your bank and card scheme.

Refunds will not be issued where there is evidence of fraud, refund abuse, or other manipulative behaviour.

For product or technical support and any general question, please use our contact page. For billing and payment queries on international purchases, use Paddle's buyer support at paddle.net, since Paddle processes these payments as Merchant of Record.